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Allerdale Borough Council Working with Cirrus Research to Investigate Noise Nuisance Complaints

Allerdale Borough Council – Working with Cirrus Research to Investigate Noise Nuisance Complaints

Noise changes lives and can have a lasting effect on residents’ health and wellbeing, including increased stress, cardiovascular problems, stroke, and sleep disruption.

Local authorities, housing associations and environmental health officers have a responsibility to handle noise nuisance complaints made by their residents.

The Environmental Health Team at Allerdale Borough Council regularly deal with statutory nuisance investigations and noise nuisance complaints. The team receive numerous noise nuisance and environmental noise cases daily from either members of the public or through the Planning and Licensing regime.

Stephen Bewsher, Trainee Environmental Health Officer, initially contacted our noise experts intending to purchase an Optimus Green noise measurement kit.

“The invaluable technical advice and friendly and efficient customer service were factors in us choosing Cirrus Research.”

However, upon speaking with the team at Cirrus Research, it was decided that an Optimus sound level meter, which also has capability to be used with the Trojan2 Noise Nuisance Recorder would be a more comfortable fit. This means that the team at Allerdale Borough Council can use their equipment as either a standalone sound level meter or a noise nuisance recorder, perfect for the various applications needed.

We spoke to the team at the council who said, “During the COVID-19 pandemic, we noticed an increase in the number of noise complaints that we received. It soon became apparent that we needed another sound level meter that would allow us to take on the spot measurements and increase our service capacity.”

“We knew that we needed a sound level meter that would allow us to take on the spot measurements.”

“The competitive pricing, along with the invaluable technical advice and the friendly and efficient customer service that Cirrus Research provides and have provided in the past were factors in us choosing Cirrus Research for our equipment.”

Along with the reliability of our equipment and user friendly parameters for measuring, a main selling point for the team at Allerdale Borough Council was the NoiseTools data analysis software that comes as standard with all of our equipment.

The NoiseTools software gives you a quick and simple way to download, analyse and report the noise measurement information recorded during your noise survey.

The Environmental Health Team at Allerdale Borough Council are currently operating a hybrid model of working on site, from home and in the office. They said, “The sound level meter we purchased is used to expand our service capacity and support the increased demands we’re experiencing by being employed for on site visits and to assist our partnership working.”

We Recommend

Cirrus Products Used in This Case Study

Noise Nuisance Recorder
Trojan2 Nuisance Recorder

The Trojan2 Noise Nuisance Recorder is a simple and effective solution for measuring and monitoring noise nuisance complaints.

Designed in conjunction with local authorities
Choice of standard, high and studio audio quality
Removable Class 1 sound level meter IEC 61672:2013
Resident controls with two button wireless remote
NoiseAid Noise Nuisance Event Logging App

NoiseAid is a web-based application that gives you and your users a quick, simple way to gather information about the noise sources that they are concerned about. Users can instantly log noise disturbances via any smartphone, tablet, laptop or desktop computer using the simple interface, adding notes when the noise has ended.

Designed for use by local authorities, housing associations and residents
No limits on the number of users that can be created
Can be used on any device with a modern web browser
Create reports to allow for easy follow up of noise nuisance complaints
NoiseTools Analysis Software

NoiseTools is our licence-free noise measurement database, supplied as standard with our sound level meters, noise dosimeters, and noise measurement kits, to help you manage and control noise levels in your workplace or in the environment.

Licence-free with no installation restrictions, and free updates for life
Easily select hearing protectors from recommendations based on your results
Access a range of built-in reports or create detailed reports from your data
Automatic detection of data quality and reliability via AuditStore
Jaymee-lee Tolliday
Jaymee-lee Tolliday
Marketing Coordinator

Jaymee-Lee is the Marketing Coordinator at Cirrus Research plc, from managing our English social media platforms and email campaigns to crafting compelling content, she is behind all marketing initiatives across our global markets.

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