If you’re having issues with connecting your instrument to NoiseTools via USB, it’s possible that your PC’s USB drivers need updating, especially if you’ve recently updated your version of Windows.
In order to update your PC’s USB drivers, you will need to ensure that you have permission from your organisation’s IT Systems Administrator.
You can download the driver here: http://www.ftdichip.com/Drivers/CDM/CDM20814_Setup.exe
If you’re having trouble with a doseBadge reader, you can download an upgrade file from http://www.cirrusresearch.co.uk/files/tools/ReaderUSBUpgrade.zip
If you’re still having issues, please email firstname.lastname@example.org.
Alternatively, you can ask us a question using our live chat system.